Refund policy

Return & Refund Policy

At Lush Dreams, we want you to shop with confidence and enjoy a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In the same condition as received

  • With original tags and packaging

  • Accompanied by proof of purchase or receipt

To initiate a return, please contact us at thelushdreams@gmail.com. Once your request is approved, we will provide return instructions along with the return shipping details.

Return Address:
[INSERT RETURN ADDRESS]

Please note that returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away at thelushdreams@gmail.com so we can resolve the issue promptly.

Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Customized or personalized products

  • Personal care and beauty items

  • Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-refundable and non-returnable.

If you have any questions regarding a specific item, feel free to contact us before purchasing.

Exchanges

The quickest way to exchange an item is to return the original product first. Once your return is approved, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days, for any reason and without justification.

Returned items must still meet the standard return conditions:

  • Unused and unworn

  • Original packaging and tags included

  • Proof of purchase provided

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at thelushdreams@gmail.com.

For any questions regarding returns, refunds, or exchanges, feel free to contact our support team at:

thelushdreams@gmail.com